How We Handle Returns and Refunds

Eligibility

• Items must be in unused, original condition with tags/packaging where applicable.
• Report concerns within 3 days of delivery for damage, wrong item, or missing parts.
• Custom or special-order items may not be returnable unless defective upon receipt.

How to Request

1. Contact us with your order reference, photos (if damaged), and a brief description.
2. Wait for confirmation and return instructions. Unauthorized returns may be declined.
3. Package items securely to avoid additional damage during transit.

Assessment & Approval

We review your request promptly. Approval depends on item condition, proof of issue, and adherence to timelines. We may ask for more details to verify claims.

Refund Method

• Approved refunds are processed to the original payment channel when possible.
• Processing times vary by bank or e-wallet; we will share an expected window after approval.
• If a channel cannot accept refunds, we will coordinate an alternative solution with you.

Exchanges

If you prefer an exchange for the same item (subject to availability), tell us during your request. We’ll confirm stock, color, or variant options before proceeding.

Non-Refundable Situations

• Items damaged after delivery due to misuse, mishandling, or improper care.
• Change of mind after items have been used or unreasonably delayed in reporting.
• Unauthorized returns without prior approval.

Shipping for Returns

Return shipping responsibility will be clarified during approval. For confirmed defects or wrong items, we will shoulder or arrange return shipping as appropriate.

Need Help?

We want the process to be smooth. Contact us with any questions, and we’ll guide you step by step.

Last updated: 2025-12-25